Novotel Rouen Sud 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.1/5 1,212 أراء

Novotel Rouen Sud - Image 1
Novotel Rouen Sud - Image 2
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Angle Avenue de l'Université, Rue de la Mare Sansoure, 76800 SAINT ETIENNE DU ROUVRAY, France

الوصف

خدمات الفندق الإضافية

  • 10 minutes' walk from the Zénith arena and theexhibition center

  • Peaceful setting at the edge of a forest

  • Unheated outdoor pool in a tranquil setting from May 5 to September 30

  • 5,866 sq. ft. (545 m²) of modular meeting space with natural light

  • Free enclosed outdoor car park

الإقامات المتوفرة لدينا

موقع الفندق

Novotel Rouen Sud

Angle Avenue de l'Université, Rue de la Mare Sansoure
76800 SAINT ETIENNE DU ROUVRAY
France

نظام تحديد المواقع العالمي (GPS):49.389931, 1.059331

الهاتف
فاكس +33 2 32 91 76 86

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

LE LODGE

الصورة غير التعاقدية

A living space where the warm atmosphere and decor take you through the ages. The fireplace and sofas in the bar offer you a moment of comfort and relaxation. Our terrace welcomes you in the natural setting of the Rouvray forest.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  1,212 أراء

تقييم TripAdvisor  3.5/5  893 أراء

Pleasantly surprised after reading some reviews.

ملاحظة Tripadvisor 5.0/5

Nikki F تقييم TripAdvisor المعتمد

Lovely hotel in a quiet location. It is undergoing renovation at the moment but it caused us no problems and the staff were great. The buffet breakfast was fantastic.

Bugs, dirty toilet, dirty bathroom, dirty towels NOT 4 stars

ملاحظة Tripadvisor 1.0/5

Voyage288464 تقييم TripAdvisor المعتمد

We were given a room that has been renovated!!! Bugs on the carpet in the corridor. Be aware that dogs share the same part of the hotel as those with no pets! can you imagine what you might be walking on? KEEP YOUR SHOES ON. The toilet cover had not been cleaned for a long while (yellow). The new bathroom: water does not drain, the drain cover was very dirty, the shower tray was so slippery that a towel was required in order to have a shower safely, the finish of the bathroom was appalling at best peeling ceiling, corners of the shower not sealed. Extractor fan full of dust. One bathrobe was stained and smelly returned on arrival. The following day we discovered that one of the bath towels had the same issue, returned to the front desk, unable to complain to a manager as it was sunday! and no-one bothered to contact me in 4 weeks (only after I sent a very long email with photos). The king size bed is in fact 2 singles put together, but not tied together which mean that you sink in between the 2 beds if you happen to be in the middle of the bed! See standard reply from the manager ignoring all the issues raised. Whilst the location is perfect the fact that THE BATHROOM, TOILET AND BEDROOM ARE NOT CLEAN is not acceptable. Reply from the manager Nous venons de prendre connaissance tardivement de votre mail ainsi que des désagréments qui ont altérés la qualité de votre séjour et croyez que nous en sommes désolés. Nous sommes désolés que la prestation en chambre n’ait pas été à la hauteur de vos attentes, et soyez assurée que nous partageons et sensibilisons nos équipes . Notre hôtel est en cours de rénovation et les chambres le seront également dans un futur proche pour regagner la qualité que nos clients attendent. Veuillez recevoir encore toutes nos excuses et nous créditerons votre carte de fidélité de 4000 points.

Hotel goes trough renovation this year, which is needed

ملاحظة Tripadvisor 3.0/5

jglaw Couples - تقييم TripAdvisor المعتمد

Although our executive room on the ground floor was in good shape, the hotel obviously needs a renovation and is worn out. Renovation is announced on the spot up to 2024, but I was told by the lady at the desk it would no more be a Novotel. Special thanks to te rude young guy who tended the bar en was unable to do his job on a professional way. We had a generous buffet breakfast with outdoor seating, and freshly pressed orange juice at no charge. Free gated outdoor parking, small pool.

Dear Madam, Dear Sir, I thank you telling us more about your experience in our hotel. I'm sorry to see your stay did bring you some disappointment... Indeed, our hotel is going to be renovated but we will keep the Novotel brand ; the fact is we no longer belong to Accor legally speaking. I'm sorry if you felt offended by one of my colleague at the bar ; the attitude you mentionned is not acceptable and it would be great to hear from you more details about that situation. Otherwise, your comment has been shared with the F&B Manager so that we can see with the team and take the right measure to improve ourselves for the future. I'm glad to see you liked the other amenities, such as the safe and free parking and also the buffet breakfast. We would like to thank you again for your trust and we apologize for the inconvenience. We sincerely hope to share the result of the important renovations with you in a next stay in 2024. Kind regards,

One night was enough.

ملاحظة Tripadvisor 3.0/5

J0lly_J0hn Couples - تقييم TripAdvisor المعتمد

Average business style hotel on the edge of Rouen. The front of house is light and airy and the grounds are well kept. The staff were cheerful and polite. We stayed in a ground floor room. While the room itself was a good size, it was cramped because of the fold away bed. There was about 15 cm between the bed and the wall. There were not many power points to use. The bathroom was ok. The soap dispenser had come away from he wall and was left with fitting at the side of the wash basin. There was a separate toilet. The flush got stuck often so leaked water away. There were also a good many cobwebs in the corner. The toilet roll holder was not securely attached to he wall. The restaurant was clean and tidy, but we felt it was quite pricey. It was very crowded at breakfast. The bar was ok, but again more than I am used to paying. The bar staff were excellent. There is seating outside as part of the restaurant and they have an outside pool and tennis court. Parking was OK. Ok for an overnight stop, but I wouldn’t want to stay longer.

Dear Sir, Thank you for taking the time to share your experience in our hotel. I'm glad you liked our outsides and also the staff during your stay, thank you for sharing ! However, I'm sorry to know your stay didn't bring you fully satisfied... Our rooms are 24 m² but the sofa-bed is about 140 cm, I can understand that you don't have so much space around when this one is opened. We do propose a sofa-bed of that size so that it can fit for any children. Moreover, we use to be a business hotel and it is necessary to have an office in each room... We apologize if this configuration couldn't satisfy more your experience. It is unusual to find some broken or more than one technical problem in the room, I'm sorry you that you witnessed. We sincerely hope we can regain your trust for a next stay in 2024 when the hotel will be fully renovated. Kind regards,

Awful Hotel

ملاحظة Tripadvisor 1.0/5

Kellyt000 تقييم TripAdvisor المعتمد

What a terrible hotel! The staff were rude and could not care less about our concerns. The rooms were outdated, dark and creepy. The cleanliness was awful with hair in the bath and on the floor. The shower was actually a bath with a shower head. The room key kept failing. The pool was tiny, gated in and had floor tiles missing. The garden area had rusty chairs and broken flooring that several children fell over onto! The breakfast was a joke, the coffee machines kept breaking, there were no plates, the toaster didn’t work, the food and drinks ran out, the tables were dirty and the selection was poor. The surrounding area looked like a building site and the staff just shrugged when they were told about any of the above failings.

Dear Madam, I thank you for sharing your review again about our hotel for the second time after the one on Bookingcom. It is very unfortunate that you have to write a comment again on this subject, I am really sorry that your stay has disappointed you so much. I unfortunately cannot tell you more about what has already been said by comment via the travel agency, other than that we are again sorry. This experience you have had is not what we try to bring to our customers on a daily basis. Your comments have been seen by the Manager and we will do our best to improve ; hoping to be able to see you again after our renovations in 2024. Kind regards,

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Saint Etienne Du Rouvray

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.